Read All About Our Latest Reviews
Read our latest real-life experiences and opinions voiced by our very own clients who have experienced our services.
We believe our clients help shape our business, with their experiences during the pre-sales, sales, build and after handover services.
"Very happy with the experience from Metro Homes as a first time builder. Sales and selections were made easy and stress free by the team. Not without the normal couple hiccups during the build, but Metro were quick to resolve these with a positive outcome and a customer-first focus. Overall I would recommend Metro as they have great standard inclusions which helps bring great value for money and no surprise items missing in the contract." - Blake
"From start to finish we have found dealing with the team at Metro fantastic. At first we were a little daunted with the complexities of building a new home rather than buying established, but our sales consultant James explained everything in an easy to understand manner and was able to help design and customise our home exactly the way we dreamed of. Selections was an easy and quite a fun process. Throughout the process we felt like nothing was too hard for Metro, any questions or concerns were quickly addressed and we feel as customers our needs were always put first. Our building supervisor Laurence made sure everything was done right the first time and kept a good level of communication throughout the build. Highly recommended to anyone looking at building a new property. A big thank you to the team." - Darren
"My build with Metro was amazing. Excellent customer service from the start with my sales representative Evan, to final stages with my site manager Jan. The quality of the build was amazing for the price I paid. All costs were clearly outlined from the beginning with no hidden fees. I would definitely build with Metro again and highly recommend to family and friends." - Melody
"Awesome team from start to finish! Made building a first home such an easy process. Everything fully explained and no question too stupid! Super helpful and friendly, no hidden costs! Would definitely build with them again" - Lauren
"Block and a design, to communicating with Steve while the build was ongoing and also the site supervisor Randall was absolutely helpful and patient with us. Accommodating all our needs and being really flexible with us on inspection times and also arranging site access when needed. All the questions we had were answered as soon as we asked and made this process simple, easy to follow and stress free. Would highly recommend Metro Homes to anyone who's out there looking for their build. It's our first home and we are enjoying every bit of it. The build quality is amazing. Have nothing but positive experiences from the start to finish. 5star rating for sure !!!" - Devinda
"My wife Collette and I have just built our second home with Metro. We would just like to express our sincere thank yo to all at Metro as specially our Sales Consultant James De Boo and Building Supervisor Laurence Bennett. Both of them made the process seamless, informative, and took away any undue pressure with their professionalism in all our dealings with them.
The end result of their endeavours is plain to see, we now have a quality, functional, and beautiful home. We would highly recommend to all our Family and Friends to build with Metro, and if we were to build again would choose Metro in a heart beat. Thank you to all at the Metro Team." - Stephen
"Excellent customer service, our home was completed ahead of schedule, highly recommend. During the early stages, we found that Elle got back to us with pricing very quickly whereas two other builders we waited a long time to get plans and pricing. Also she was able to get us a fixed price when we signed our contract. I forgot the lady’s name who helped us with the selections process, but it was easy to do, and whenever we needed to change someonethig changed she got it updated for us. Initially our build took a little bit of time to commence, but that was due to the finance taking a while to be approved and then council took time to approve our home. Once the approvals came in, the build seemed to go smoothly and ahead of time." - Sarah
"We recently built 3 x town houses with Metro. We have absolutely zero complaints. From correspondence and selections, through to the build and hand over, everything was an easy and smooth process. Anything that we did feel wasn’t quite right had already been pointed out by our site supervisor and was already being tended to! Would 100% recommend and we will be building through them again." - Carly
"My husband and I decided to build through Metro Homes after hearing positive feedback from friends who had recently built through them. We also were attracted to the fixed price contract agreement - in which we received no hidden variation costs throughout our build.
We met with their salesman at the Seaford Heights display home, he answered every question we had (we had lots!) and helped us come up with the perfect floor layout. Any request we had, was welcomed with a positive attitude - nothing was too hard. Our quotation was prepared in a timely manner, price wise we found it great value for everything we had included. Metro Homes were also very flexible about any item that we wanted to organise ourselves - e.g air conditioning, fencing, etc.
We undertook selections during the first lock down of Covid, most suppliers were through zoom but they were so professional and adapted really well. Our final selections took place at Metro's office - never once did we feel rushed out the door. The lady was extremely helpful and gave recommendations when needed but was never pushy or trying to make us spend more.
Our build started quite quickly after this. We had great communication from our customer service representative about the commencement on site & the concrete pour date. It all seemed to go so fast after this, frames up, roof on, gyprocked....every weekend we had something new to see! The trades were very neat, cleaning up after each stage - and if we ever saw them on site they were always very polite and happy to answer any of our questions. We also had great communication from our site supervisor from the very beginning who didn't hesitate to call us even just to double check a selection choice! Fast forward 6 months and we received the keys to our beautiful new home just in time for Christmas. We were extremely happy with the quality of materials used & all work was completed to a high standard.
During pre hand over we made notes of a few minor issues that needed to be rectified - these were all completed before we received our keys a week later. Building a house can be very stressful but we feel as though building through Metro Homes was a breeze. We would definitely recommend building with Metro to others, and wouldn't hesitate to build our next home with them also. Thank you Metro Homes for delivering us our beautiful family home." - Rachael
"I had never built a home before and was really worried about the experiences of some of my friends, and the horror stories you see on tv, but I have had a great experience with Metro and would recommend them highly. From my first contact with Metro (late on a Sunday night!) they have been helpful and a pleasure to deal with. Building a home is a stressful undertaking and involves lots of choices and decisions, but the selection process couldn't have been ! The professionalism and service of the companies involved was amazing. It felt like they were as excited about the build as I was. The tradesmen involved in the actual construction were amazing and their work is outstanding and the site management was brilliant. In fact, during the final inspection the site manager was onto the tiniest little niggle; things I didn't even see! Any issues I had were promptly dealt with, up to and included a warranty claim that was resolved and paid in 48 hours. If you are building your first second, or any home, you have to talk to Metro. Their pricing was on point, and their were unpleasant or unexpected inclusions or surprises. Thanks to all involved at Metro for an enjoyable experience!" - Felicity
"After an unsatisfactory start with another builder metro were fantastic. They were professional, responsive and helpful. I had an independent building inspector check the progress and they had nothing but positive things to say about the build. If I was ever to build again I would not hesitate to use metro. I am really happy with everything and love my new home." - Shelly
"Our experience with Metro was amazing. We met with David and he was very welcoming and helpful with many questions we had, he always answered them happily no matter how silly them may have seemed. He helped us perfect our plans for our little family.
Selections were a breeze with Jasmine who was so lovely and helpful. It was overwhelming with choices and she guided us with things we may not have been sure would suit or match. She took her time and we in now way felt rushed or just another customer. Jasmine really let us sit and think about our selections, which was amazing.
Our build during Covid went well. We were able to contact with questions anytime. And then we got to move in. We were ecstatic and so happy with a new home. It’s perfect. Any touch ups that needed doing were done before moving in and we are in love with our new place. Price wise it was amazing value for money. We are so happy with our build through Metro and would recommend them to family and friends" - Jacque